We are with you in valuing your privacy and will always work hard to look after the information you entrust to us. This is our Southern Cross Medical Care Society (“Southern Cross”) Privacy Statement and explains the ways we routinely deal with your information, but during your relationship with us we may tell you more about how we will handle your information.
When you are covered by a Southern Cross health insurance policy you agree to us handling your information in the ways set out here. We may also update this statement so please check back from time to time.
We use your information to be with you when you need us most – when you apply for a policy and when you want to claim. We also use your information to tell you about products or services we think you’d be interested in and to help us personalise and improve your experience with us and other Southern Cross branded businesses.
We may use your information:
We exchange information with the policyholder about everyone covered on their policy including notifying them of prior approvals and claims submitted for anyone on the policy. The partner or spouse of the policyholder can access limited information about anyone else on the policy. When we receive a prior approval or claim we exchange information with the health service providing your treatment. We may exchange information with third parties such as ACC, other Southern Cross branded businesses, and the administrator of any group scheme you belong to. Insurance advisors associated with your policy can access most information on it to help provide their services to you.
This section sets out the parties we collect your information from and disclose it to:
We need complete and accurate information about you and anyone else covered by the policy to process your application for insurance, prior approvals, claims and to provide you cover. The consequences of providing incomplete, false or misleading information are set out in your policy document.
You have the right to access and correct information we hold about you and to opt out of marketing communications from us. We work to keep your information secure through our ongoing focus on cyber security along with employee training and awareness.
You can ask to access and correct any personal or health information we hold about you. Please get in touch on 0800 800 181 to make a request. We do our best to ensure the information we hold about you is accurate, complete and up to date. Please help us do this by letting us know as soon as you can of any changes to your circumstances or contact details so we can keep in touch with the information you need to manage and understand your policy. You can update your personal details online in My Southern Cross, or the mobile app.
From time to time, Southern Cross may send you marketing and other information by email or text. If you have provided your email address or mobile phone number we take this as your implied consent for this. You can opt out of receiving these messages or your data being used for third party platform messages by contacting us on 0800 800 181 or by clicking the unsubscribe function included in our electronic marketing communications.
We regularly review, update safeguards and raise awareness about keeping the information we hold secure. We carefully screen other businesses that carry out services on our behalf (eg, mailing houses, research and insight agencies, and information technology providers) to ensure they meet our data protection standards.
If you have any questions about how we handle your information, or our Member Privacy Statement, please contact us on 0800 800 181. Your information is collected and held by Southern Cross Medical Care Society, Level 1, Te Kupenga, 155 Fanshawe Street, Auckland City 1010.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
