To keep the My Southern Cross experience safe and secure for all our members, we’re unable to support older website browsers or operating systems, in particular those which aren’t supported by their provider. Your privacy, and the security of your personal health information is paramount to us, and as we’re unable to guarantee the security of older browsers and operating systems, we have developed the new version of My Southern Cross to be accessed on maintained systems that are used by the majority of our members.
To be able to fully access all My Southern Cross services and get the best experience, you’ll need to update your website browser and / or operating system. Most popular browsers (Microsoft, Google Chrome, Safari and Firefox) will let you update to the latest version for free, however you may need to purchase a new operating system if you’re unable to update this for free.
If you’re having issues using a desktop device, please note you can also use My Southern Cross on a mobile phone, either through the website or the app. If your phone has a more up to date operating system you may be able to access My Southern Cross this way.
My Southern Cross is a secure, online service that makes using your health insurance easy. If you’re a member on a policy, there’s also more options and features for non-policyholders so you too can manage your policy 24/7 with My Southern Cross.
To access My Southern Cross and get the best experience, use our browser checker to confirm that we support your operating system and / or internet browser.
*Policyholders only
Already registered?
You can download the app for fast claiming on the go, view your policy details, and more.
Find out more about the app or download it now. You will need your policy number or member card number handy to be able to sign into the app.
Click here to view the My Southern Cross Terms of Use.
If you have any questions, please contact us here.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
