Telehealth consultation codes available

If you would like to claim for telehealth consultations we will need to add telehealth codes to your Affiliated Provider (AP) agreement, please contact your partnership manager.

Guidance for phone or video consultations

Please find below guidance for phone or video consultations under your Affiliated Provider agreement:

• It’s important that you only undertake phone or video consultations when clinically appropriate to do so. Please follow any guidance from your college or association and the National Telehealth Leadership Group on effective phone or video specialist consultations, including the need to meet privacy and security obligations in respect to the collection of personal health information. The terms of the Southern Cross member’s policy document will continue to apply.
• All outpatient follow-up consultations included in the surgical price for the six-week post-operative consultation can be done by phone or video if appropriate (eg where no physical examination is required). Please note these are already included in the price for the surgery and are not to be claimed for separately under your Affiliated Provider agreement. If members cancel specialist consultation appointments due to COVID-19, please follow your standard process for a cancellation/DNA (did not attend).

Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.

Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.